Return & Refund Policy

# Return & Refund Policy

We want you to love your purchase from BrightWave Store! If you're not completely satisfied, we've made returns simple and hassle-free.

## 30-Day Return Window
You have 30 days from the date of delivery to return any item for a full refund or exchange.

## What Can Be Returned
- Unworn clothing with original tags attached
- Beauty products that are unopened and unused
- Items in original packaging

## How to Return
1. Contact us with your order number
2. We'll provide a return shipping label
3. Pack items securely in original packaging
4. Send back using our prepaid label

## Refund Process
- Refunds are processed within 5-7 business days after we receive your return
- Original payment method will be credited
- Shipping costs are non-refundable (unless item was defective)

## Exchanges
We're happy to exchange items for different sizes or colours, subject to availability.

## Questions?
Contact us anytime - we're here to help make your shopping experience perfect!

*This policy was last updated: August 2025*